Five Friday Highlights: Olympics, Flags, and More

Global Highlights

This week’s compilation includes many themes and extends to widespread countries. Spanning the grandeur and scale of the Olympics in Brazil, to the difficult lives of those with mental health issues in Indonesia. As is the case with our world, both the grand and the destitute co-exist. I hope you leave your experience of these five pieces having learned something new about our world.

In a nod to tradition, New Zealanders voted, in a recent referendum, to keep their current flag design. The details are spelled out in New Zealand Votes to Keep Flag in Referendum in the BBC News. The proposed replacement would have eliminated the Union Jack, a reminder of the time when New Zealand was a British colony.

Is “born global” the new “born digital”? In The Best Entrepreneurs Think Globally, Not Just Digitally, Michael Schrage in the Harvard Business Review explains how global approaches are increasingly incorporated into businesses from the very beginning. He says innovators and their investors are afraid they will be starting off behind if they “don’t go global from the beginning.” Their concerns are justified; you can’t tack on a global approach as an afterthought.

Mental health considerations and accommodations vary drastically around the world. This candid and difficult look at mental health in Indonesia from CNN explained how pasung, “the practice of confining or restraining relatives with mental health problems — was banned in Indonesia in 1977 but remains startlingly common.” Although our mental health system here in the United States is hardly perfect, the contrast is startling.

As someone who works with organizations to help them manage expansions involving global teams, I see so much opportunity to get it right in situations like Hotset’s. In its press release, Hotset shared the success of bilateral teamwork among its German headquarters and its subsidiaries in America, China, Singapore, Malta and India.

Are you excited about the Summer Olympics in Brazil? In Road to Rio: Brazil Olympics Sees Low Ticket Sales Amid Economic Downturn And Political Scandals, Lydia Tomkiw of the International Business Times covers several fascinating angles of the upcoming games. For the purpose of this compilation, it bears pointing out the intercultural assumptions made by speakers like International Olympic Committee President Thomas Bach, who reacted to slower-than-expected domestic ticket sales by saying, “Brazilians, they do not buy tickets at such an early stage, as the British or the Germans. There is no concern at all,” at a press conference in early March (as reported by the Associated Press).

Have you read a post or seen a video this week that has helped you have a deeper understanding of a different country or culture? Please e-mail me to let me know; I’d love to see it!

3 Steps To Globalizing Your Leadership Development Program

Globalization may be dramatically transforming our businesses into international powerhouses, but there are a few aspects that are stubbornly staying the same. I’m talking, of course, about leadership development programs. All too often these programs seem stuck in yesterday’s world even as the business landscape marches past today and into tomorrow.

If you’re doing business in a global environment, you know what we need: leaders with a global mindset who can lead international teams, conduct business across time zones and borders, think creatively, communicate cross-culturally and leverage new technology. Those aren’t skills many of us learn naturally cutting our teeth in an American workplace. More often that not, we develop them through trial and error, expatriate assignments, or customized training curriculum.

An article in Chief Learning Officer discussed the results of The Institute for Corporate Productivity’s 2013 Global Leadership Development Survey, which examined 26 leadership competencies and their inclusion or exclusion in global leadership development programs for 1,200 global participants. In a nutshell, the survey found that many programs aren’t preparing emerging leaders with the skills needed to excel in global environments. While basics like change management and critical thinking are still addressed, abilities related to technology, creativity and innovation just aren’t being cultivated.

This is a puzzle, considering that increasing productivity and entering new markets are topping most company wish lists. Possibly the creators who design leadership development curriculum simply don’t understand the relevance of global mindset, diverse business skills, and cross cultural communication in today’s world. That means that most of us have some work to do in bringing our current learning programs up to speed.

The following three steps can help you globalize your own development program.

Make global leadership development a priority. Make sure your C-suite executives (or whoever’s in charge) grasp the business rewards of cultural fluency in new markets. Infusing a global mindset throughout the general workforce is also important. Once you recognize need for global effectiveness, be sure your leadership understands that typical development programs may not be sufficient. For instance, creativity and innovation are found to play a strong role in market performance and global leadership impact. Fostering a culture of ingenuity and breakthrough ideas across borders requires effort and knowledge, so make sure your organization understands the need for investing in an overhaul in your learning and development programs. Basic workshops on group learning, cultural awareness and strong communication skills may not be enough.

Collaborate cross-functionally with workforce planning teams. No doubt your talent management people are already involved in identifying skills gaps and grooming a succession pipeline of future leaders. By joining forces, you can determine the missing elements in your global leadership development program. One helpful hint: Instead of beginning with needed skills, start with the outcomes you want to achieve and work backward. Figure out the skills and behaviors needed to achieve those outcomes and what programs are needed to build those competencies. Finally, remember to make your new methodologies measurable so you’re not shooting in the dark.

Develop hard and soft skills. While considering program enhancements, be sure to include both hard and soft skills. Do your leaders know how to manage remote teams and network across cultural lines? Are they able to creatively develop solutions and innovate when it comes to processes and internal structures as well as new products? Technology is important too; all too often senior leaders are disconnected from the global effects of social media, which essentially disconnects them from part of their multi-generational workforce. Be sure that everyone knows how to use virtual tools like Skype and videoconferencing to drive closer connections in remote teams.

All too often businesses will assume that their best and brightest will naturally expand their innate leadership abilities to successfully lead global organizations. But managing, communicating and connecting across cultures and hemispheres can require effort. Companies that don’t implement this kind of training into their development programs are setting their leaders up for a painful struggle – while companies that do, can look forward to a smoother and more rewarding expansion process.

Contact: melissa@lamsonconsulting.com

Setting Global Management Priorities in a Shifting Business World

Working globally in business today means more than travelling to an executive meeting in another country. It’s a broad-ranging pursuit that requires a deeper understanding of the contexts in which we work. International business trips not only foster exposure to other cultures and perspectives in your own dealings, but also assist in creating a more worldly approach to every level of a company. For leaders seeking a more global perspective, and wanting to develop global mindset in their teams, here are three ways to set global management priorities:

Look for quality over cost:

In my work with management teams of large international brands, I’m seeing a trend away from seeking labor that is most notable for its low cost. Companies now are more interested in the quality of the work. They’re looking for a more sophisticated ROI, which means skill level, language aptitude and time zone accessibility all rank higher on the list now, too. Cost, which was once the only question asked when looking to outsource or expand, has been pushed farther down. This trend has caused an increase in near-shoring, or companies looking to countries in their same (or closer to their same) time zone, for labor. It has also allowed high-skill workforce areas such as China and India to remain in the conversation, even as the cost of labor in those countries increases. Work ethic, cultural values and timeliness are now of greater importance to global managers than simply selecting the cheapest possible option.

Think beyond the BRIC countries:

In countries with a strong reputation for skilled labor and an ascending economy it’s now more competitive to recruit than it was when these countries were less developed. It’s also the case that BRIC countries come with their own set of challenges that foreign investors have a difficult time overcoming. Brazil’s government stronghold makes business dealings complex, China and the Chinese culture is still a mystery for many American and European firms, India’s infrastructure is difficult to navigate and the political relationship Russia has with other countries is mucking up potentially successful joint venture negotiations.

This isn’t to say BRIC countries aren’t still important markets for foreign business development, there is lots of opportunity.  But it does mean that BRIC countries are no longer as easy to penetrate as we once thought they were. Managers and companies who are looking for the next frontier of a strong labor market might look a bit farther off the traditional map: Indonesia, Chile and Ghana are all labor markets poised to take very well to outside investment. Just this week, a Chinese business group announced it is investing $2B into building an industrial park in the town of Shama on Ghana’s coast. In a few years, business investors will be looking at a whole new acronym for key international investment. Smart managers can take advantage of the upcoming shift by investing now in South East Asia, West Africa, South America and other burgeoning economies.

Renew your investment in management training:

With the rise of virtual workplaces, there was a shift away from formal management training. But company leaders have found that there has been a management and leadership deficit. In John Kotter’s recent blog, Management is (Still) Not Leadership, he points out that managers are less skilled today and individuals don’t necessarily know how and when to lead.  Today, companies are reprioritizing training teams to work more effectively, especially in virtual environments. Companies are now investing more time, money and importance in training global teams and managers are seeing the need to invest in programs so employees are well equipped to lead in global context.

The productivity and retention of employees, especially in a global team that doesn’t work in the same office, can be greatly increased by investing in training on how to effectively manage global projects and dispersed teams. Along with management training, performance management is becoming a critical issue as companies have more employees in more places. How companies assess and develop managers is becoming a critical point of investment and attention, as there is a focus on business growth and demonstrating ROI. This rapid growth makes training vital, both for internal employees moving up in the business and new employees coming in. Formal learning programs in both team and personal management skills will deliver a huge return on investment, especially in global company that is growing rapidly.

By focusing on these three management priorities, companies will set a globally-minded intention at the top and business will see efficient, more productive work from existing employees. In a growing business it’s better to make one smart, considered decision than to make two quick, wrong choices. That’s why I encourage managers to look beyond bottom line in outsourcing labor, to think beyond the common and increasingly popular BRIC countries, and to maintain a commitment to training employees in a continued, deliberate way.