Global Leadership Blog

Global Intelligence for Managers

I recently facilitated a training in Europe. As I returned to the US, I reflected on the motivated people I met, and the fact that successful managers everywhere share certain qualities.

To succeed globally, managers need to retain those universal qualities of managerial success and take additional steps toward increasing their global intelligence. These are three top recommendations:

Three Key Skills For Global Management Success

Adapt Your Style

Your ability to adapt to individual employee needs is one of your biggest assets. Consider:

Do people need encouragement to reach stretch goals?
Do I need to be more hands-on?
Is this particular direct report better suited to autonomy?
Is this employee bristling against too much structure? Not enough?
How do I need to accommodate individual personality styles?

When working in a global context, there are additional considerations having to do with the influence of cultural background on time management, attitudes towards hierarchy, or communication style.

Some examples:

In Asia, a manager will typically be more hands-on at first, giving explicitly detailed instructions, then later on as people feel comfortable, the intense detail orientation of instructions will be scaled back.

In Eastern Europe, decision-making really needs to be made in the correct hierarchical chain; people do not feel comfortable questioning authority.

In the US, Americans like to be given a high level idea but resist too much hand holding which is perceived as micromanagement.

Give Constructive Feedback

How do you want your employee to see you? If you want them to see you as a manager willing to invest time in their development, giving feedback is a large part of your approach. The key, though, is knowing how to deliver the feedback and in which situations.

Giving constructive feedback is a critical skill for managers to develop in order to earn trust. Constructive feedback is the foundation of effective conversations that feed maximum productivity.

When considering cultural approaches to feedback, take the time to learn about interaction patterns in specific countries. Take, for example, this scenario from Japan, where feedback is most effective when presented in a more indirect manner:

In Japan, a team of four people included one team member who needed to improve his performance. The team manager used a metaphor of a table that had four legs. He explained that if one of the legs became wobbly, the entire table would be unstable and vulnerable to collapse. The individual who needed to improve was never told directly: “you need to change ‘X’ or ‘Y’” but it was clear to all involved what had to change.

In Germany, the approach would be quite the opposite: the employee is going to prefer to hear directly what needs to be improved and to be given specific details about the problem. They want to know the “bad stuff” in order to work on and improve it. They don’t need the blow to be softened.

Coach Instead of Mentor

At some point in your management career, you are going to confront the fault line between your energy limits and your team’s needs. Coaching is a methodology that helps a manager delegate, empower and solve without wasting as much time and energy. As Jeremy Stover, Head of the Executive Coaching Program at LinkedIn, wisely reminds people: “Coaching makes it possible for managers to scale themselves.”

One resource I recommend to understand the role of coaching is this vlog from Leigh Nagy Frasher. Coaching relies on you to give your people the resources they need to unlock their own potential. It takes longer in the beginning than simply telling them what to do (or, worse, doing it yourself), but the dividends are huge.

For those of you who manage globally:

In France, it’s important to have a bit of a more in depth conversation about a topic that you’re coaching on because the French take a more philosophical approach to management. Your discussions may need to allot more time for discussions around the theoretical before you arrive at the pragmatic.

In Argentina, people are highly inspired by psychology and psychological methodologies so they may appreciate more of a psychotherapy approach to coaching. They’re willing to go deeper into the issues.

Sign-up for my newsletter to be first in line when my new book on global management comes out! www.lamsonconsulting.com

Melissa Lamson

About The Author

Melissa Lamson, Founder and President of Lamson Consulting, is an author, consultant, and speaker who accelerates the business expansion goals of today’s most successful companies by developing global mindset, refining leadership skills, and bridging cross cultural communication. More About Melissa Lamson

PRIVACY POLICY

What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the ‘do we use cookies?’ section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

 

. To personalize your experience (your information helps us to better respond to your individual needs)
. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
. To process transactions . Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
. To administer a contest, promotion, survey or other site feature
. To send periodic emails

 

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us via moc.l1539624527iamg@1539624527CLLgn1539624527itlus1539624527noCno1539624527smaL1539624527.