Melissa Lamson works with businesses of all sizes, including small and medium companies, large multinationals, Fortune 500s, governments, non-profits, universities and hospitals. Melissa’s ultimate mission is to help global organizations collaborate and prosper across diverse workforces, priorities and cultures.

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Three Projects:

Challenge–Solution–Impact

Pharma

ACT LOCAL: Post Merger Integration

Client Challenge

A failing pharmaceutical company in the United States was purchased by another large American corporation, which then installed new leadership. With all the change going on, team morale was low — people were sleeping through meetings and sick days were numerous. The management team recognized that the company culture was fast becoming toxic, which could potentially result in lower rates of innovation, poor teamwork and reduced profitability.

Lamson Consulting Solution

Lamson Consulting was brought in by the executive team to build a new strategic game plan focused on stopping the downward spiral and implementing practical, sustainable programs that would increase employee engagement, effectiveness and morale.

We began with a collaborative approach, by facilitating a S.W.O.T. analysis jointly with the leadership team and their direct reports. In a two month period we identified issues, gaps and actions that were needed to move forward. Then, working closely with contributing team members, we put together a plan that:

1) Engaged employees by bringing transparency into the new structure and vision for the company.

2) Encouraged participation by setting company and team goals with monetary and promotion incentives for employees.

3) Established employee development programs: incremental training, a mentor program, and on-site health care initiative.

Client Impact

Employee morale and productivity has dramatically shifted. Not only are employees more engaged in meetings and in the workplace, but also attendance is up and the atmosphere inside the company is positive and energetic. Informal employee surveys show that they are more trusting of the new leadership and are enthusiastic about the direction of the company. Both leadership and employees have been demonstrating that they have been keeping their mutual commitments via regular employee communications and progress reports. Today, the business is now profitable and is looking forward to future growth.

Startup

ACT GLOBAL: Foreign Startup – Manufacturing

Client Challenge

A manufacturing company based in Europe sought to establish a foreign subsidiary in the United States. This new subsidiary needed to acquire infrastructure, materials, new-hires, and a customer base. This was a multi-million dollar investment and the management team was chartered with getting it up, running and profitable within one year.

Lamson Consulting Solution

Lamson Consulting was brought in by company leadership to advise the new subsidiary on staffing and sales strategies, as well as to assist the company is creating common company values and procedures worldwide.

To aid in staffing the venture, Lamson Consulting developed hiring criteria, assessed new hires, and evaluated HR processes according to best practices.

In collaboration with the sales team, we established a sales strategy to acquire a strong base of prospects that would empower the sales team to accelerate customer acquisition for the subsidiary.

Lamson Consulting also led cross-border meetings to help the company create common corporate values and operational procedures worldwide. We provided on-going consultation with employees and leadership on how to work collaboratively across cultures. In addition, Lamson Consulting delivered training workshops on employee satisfaction, cultural awareness and sales presentation optimization.

Client Impact

The strategies and tactics Lamson Consulting implemented at the company enabled leadership to meet their goals for the new subsidiary. Within a year, it was up and running profitably, with over 100 employees and a nationwide customer base.

Software

ACT GLOBAL: Global Strategy Roll-Out – Software

Client Challenge

Due to negative employee survey results worldwide — showing gaps in cross cultural communication and feedback, misunderstandings leading to conflict and in some cases feelings of discrimination — a large multinational software company decided they needed an in-depth analysis on employee cooperation across global locations.

Lamson Consulting Solution

Together with the board, we designated the key success indicators for the global consulting analysis. Lamson Consulting then traveled around the world – North and South America, Africa, Europe, and Asia – and interviewed employees, managers and executives. We generated the analysis and presented findings to the board.

Based on the analysis, Lamson Consulting and an internal steering committee developed a Global Diversity Strategy and managed a worldwide roll-out. Individuals and teams were assigned specific goals that focused on bettering employee relations globally and overcoming cultural differences.

Lamson Consulting developed and delivered a comprehensive workshop curriculum including:

1) Innovation from Cross Cultural Teamwork
2) Leading a Diverse Workforce
3) Creating Feedback Culture in Teams
4) Gender Cooperation
5) Preparation for Expats

We also collaborated with HR leaders to build a Global Competency Model that measured international business skills in existing top talent as well as new hires. Additionally, Lamson Consulting worked with the internal teams responsible for recruiting, hiring and employee development. We re-evaluated and revised procedures to include more diversity criteria and made the benefits of creating a diverse workforce more clearly pronounced.Surveys, existing leadership programs and other internal assets were also reviewed and modified to demonstrate more cultural awareness and encourage employee engagement across cultures.

Client Impact

The breadth and depth of involvement by cross cultural teams in the Global Diversity Strategy has impacted the company in several positive ways. The company has seen significant team behavioral changes and a shift in cultural awareness mindset that has stimulated higher productivity, efficiency and innovation. Time to market on new global initiatives has been greatly reduced and sales revenue growth globally has far surpassed sales growth in the headquarters’ local market.

+1-650-283-2765
Call Melissa to deliver a keynote, facilitate workshops and training, consult on a specific situation, or design a longer-term strategic project.

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